FAQ

SHOPPING QUESTIONS

How quickly do you process and ship your orders?

DUE TO THE CURRENT CIRCUMSTANCES, THE SHIPPING OF YOUR ITEMS MAY BE DELAYED.

We take pride in our shipping speed. 99% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.

Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.

If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email about any changes associated with your order.

How can I track my order status?

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 24-48 hours to update. 

How long will it take for my order to arrive?

After your order has been shipped, arrival times on all orders depend on what shipping method was chosen. Please note that we have no control/responsibility for how fast/route the package is delivered after they leave our warehouse and is in the carriers' possession for delivery.

 Domestic shipping:

  • USPS Priority Mail Express - 1 Business Day
  • USPS Priority Mail - 2-3 Business Days
  • USPS First Class Mail - 4-5 Business Days 

International Shipping:

  • USPS Priority Mail Intl - 5- 15 Business days depending on the country
  • USPS First Class Mail Intl - 2-5 weeks depending on the country
  • DHL - 1 Week depending on the country

The cut-off time for same day shipping for Second Day and Overnight Orders is 8am CST. Any orders placed after that time, will most likely be shipping the following business day.  

My tracking says delivered, but I haven't received my package?

AITM ATHLETICS is not responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in any of these cases. In the event that a package is lost or damaged during shipment, the customer is responsible for filing all claims with the mail carrier service. AITM ATHLETICS is NOT responsible for any package(s) once it has left our warehouse and is in the hands of the mail carrier.

Do International orders have to pay custom fees?

We at AITM ATHLETICS have no control over custom fees and they can vary widely from country to country. Individual customers are unfortunately responsible for paying any and all custom fees. Please note that refusal of the package and/or return to sender package, the shipping cost will not be refunded as it was used to ship the order.

How to contact us:

If you have any questions about your order, please feel free to email us at support@athleteinthemaking.com. We are open Mon-Fri from 10am to 5pm CST.

What are your customer support hours?

We are open Monday-Friday 10am - 5pm CST excluding holidays and weekends.

Is your ordering system secure?

Yes, we have a very secure ordering system.

What payment methods can I use?

We accept all major credit cards and PayPal.